OK, I get the Covid EOTWAWNI scenario but I am fed up with Customer Service and Tech Support calls going to employees working from home. I am repeatedly forced to endure: Screaming Kids, Daddy I want, Mommy I want, dogs barking, dishes clanging, party noises, and the best of all, A ROOSTER CROWING every 30 seconds. Yes, it has happened, TWICE!

Screw the Social Distancing issues, if you want your people working from home, DEMAND they have a quiet, secluded room to use for business. It seems obvious to me that a company would forbid the use of the family room with 15 kids, 6 adults, 5 dogs, 3 cats, and a rooster shitting on the furniture but NO. Maybe it’s just me but Customer Service has gone down the SHITTER in a Big Turd Way.

My last Tech Support call was an hour and 10 minutes of banging, clanging, screaming, and barking. I waste hours trying to resolve issues BEFORE making that dreaded call. But alas, sometimes I must. But I pay for it! A call before that was so bad I finally had to say to the agent that I could not endure the family fighting and his farm animals’ noise.

Oh, did I mention that 4 out of 5 Customer Service and Tech Support calls are answered by people in third-world countries? I have had to hang up and call back in because I could only understand every third or fourth word.

Seriously Big Ass Companies, is this the image you want to portray to Americans? We bought your $3,000 tech item and you send us to a piece-of-shit country that barely speaks English and obviously, the agent has had little or no training for Tech Support. And just like the commercial of long ago where the support guy answers and says his name is Betty, the support people in foreign countries ALWAYS have American names, like Allen, Ronald, or Linda. Ya, that’s believable, right?

Get your act together Big Ass Companies. I am not alone in my disgust. Your support SUCKS!